Frequently Asked Questions
Everything you need to know about shopping with Autorder.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to our shipping partner's website. You can also track your status directly within your Autorder account dashboard.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. To initiate a return or exchange, please visit our online Return Portal and follow the step-by-step instructions.
How do I know which size to choose?
Every product page features a detailed size guide with specific measurements. We recommend comparing these measurements to a similar item you already own to ensure the perfect fit.
Do you ship internationally?
Yes, Autorder ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated automatically at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay in select regions.
How should I care for my Autorder garments?
To maintain the quality of your clothing, we recommend following the care instructions found on the inner label of each garment. Generally, we suggest washing in cold water and air-drying to prevent shrinkage.